Cleaner Docklands Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Docklands provides cleaning and related services to residential and commercial customers in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Cleaner Docklands, we, us, our refers to the cleaning service provider trading as Cleaner Docklands in the United Kingdom.

Customer, you, your refers to any individual, business, or organisation that books or uses our services.

Services means cleaning and any associated or ancillary services provided by Cleaner Docklands as agreed with the Customer.

Premises means the property or properties at which the Services are to be carried out.

Booking means a confirmed request for Services accepted by Cleaner Docklands.

2. Scope of Services

Cleaner Docklands provides a range of domestic and commercial cleaning services, including but not limited to regular cleaning, one off deep cleans, end of tenancy cleaning, office and workspace cleaning, and related tasks as agreed at the time of booking.

The exact scope of work for each Booking will be agreed in advance based on the information you provide. Any additional tasks requested on site are subject to our approval and may incur additional charges.

We reserve the right to decline or discontinue Services if the Premises are deemed unsafe, unsanitary beyond reasonable expectations for a cleaning service, or if access is obstructed.

3. Booking Process

Bookings can be made by the Customer through our approved booking channels as made available from time to time. At the time of booking, you must provide accurate and complete information about the Premises, the type of service required, any access instructions, and any specific requirements or conditions that may affect the delivery of the Services.

A Booking is only confirmed when Cleaner Docklands has accepted the request and provided confirmation to the Customer. We may refuse a Booking at our discretion, for example if we do not have availability or if the requested Services fall outside our usual scope.

It is your responsibility to ensure that the details of the Booking, including date, time, service type, and address, are correct. Any changes to a Booking must be requested as early as possible and are subject to availability and these Terms and Conditions.

4. Access to the Premises

You must ensure that our cleaners have safe and timely access to the Premises at the agreed time. This includes providing correct keys, codes, or instructions for entry, and ensuring that any security or concierge arrangements are notified in advance.

If our cleaners are unable to gain access to the Premises at the scheduled time, we may treat the visit as a late cancellation and you may be charged a fee in accordance with the cancellation terms set out below.

You must ensure that children, pets, and any occupants are managed in a way that allows our cleaners to perform their work safely and without interference.

5. Customer Obligations

The Customer agrees to provide a safe working environment and to comply with all applicable laws and regulations in relation to the Premises.

You must inform us in advance of any hazards, sensitive items, or areas that require special care, such as fragile surfaces, valuable items, or restricted zones.

You agree not to directly engage, employ, or offer work to any member of our cleaning staff independently of Cleaner Docklands for a period of twelve months from the last date on which that cleaner provided Services to you through Cleaner Docklands.

6. Pricing and Quotes

Our prices are set out on our website or otherwise communicated to you at the time of enquiry or booking. Prices may be based on an hourly rate, a fixed fee per job, or another structure as agreed.

Any quote provided is based on the information you supply and our understanding of the scope of work. We reserve the right to adjust the price if the actual condition of the Premises or the work required differs significantly from what was described at the time of booking. In such cases, we will inform you and seek your approval before proceeding, wherever reasonably practicable.

All prices are stated in pounds sterling and may be subject to applicable taxes, which will be clearly indicated where relevant.

7. Payments and Invoicing

Payment terms will be communicated at the time of booking. Unless otherwise agreed in writing, payment is due either in advance, at the time of service, or within the invoice terms specified to you.

We may accept various forms of payment, including card payments and bank transfers. Cash payment may be accepted only where explicitly agreed and is subject to our policies. We do not accept payment directly to cleaners unless specifically authorised by Cleaner Docklands.

If payment is not received by the due date, we may suspend or cancel further Services until the outstanding balance is settled. We reserve the right to charge interest and administrative fees on overdue amounts in line with applicable UK law.

8. Cancellations and Rescheduling by the Customer

If you wish to cancel or reschedule a Booking, you must provide us with reasonable notice. Our standard minimum notice period and any applicable cancellation charges will be stated at the time of booking or in your service confirmation.

Where adequate notice is given, we will endeavour to reschedule your Booking to a mutually convenient time without additional charge. If insufficient notice is given, we may charge a cancellation fee up to the value of the scheduled visit to cover our costs and loss of opportunity.

Repeated cancellations or rescheduling on short notice may result in us requiring prepayment for future Bookings or declining further Services.

9. Cancellations and Changes by Cleaner Docklands

We aim to deliver Services on the agreed date and time. However, we may need to cancel or reschedule a Booking due to events beyond our reasonable control, such as staff sickness, severe weather, transport disruption, or safety concerns at the Premises.

In such circumstances, we will notify you as soon as reasonably practicable and offer an alternative appointment. We will not be liable for any losses you may incur as a result of such cancellation or delay, other than a refund of any prepayments made for the affected Booking if Services are not provided and cannot be rescheduled.

10. Quality of Service and Complaints

We aim to provide Services with reasonable care and skill. If you are not satisfied with the quality of the cleaning, you must notify us as soon as possible, and in any event within 24 hours of the service taking place, so that we can investigate and, where appropriate, arrange a remedy.

Where a complaint is justified and relates to the standard of cleaning, we may, at our discretion, offer a re clean of the relevant areas or an appropriate partial refund. Our liability is limited as set out in these Terms and Conditions.

We may request photographs or other evidence in order to assess your complaint. Failure to give us the opportunity to inspect or address the issue may affect our ability to offer a remedy.

11. Customer Property and Security

Please ensure that any valuable, fragile, or irreplaceable items are safely stored before our cleaners attend. While our staff are instructed to take care when working on your Premises, we cannot accept responsibility for items that are not reasonably visible, securely fixed, or that are inherently fragile.

If you provide keys or access codes, these will be used solely for the purpose of delivering the Services. We will take reasonable care to safeguard keys in our possession, but cannot be held liable for any pre existing security issues or incidents not caused by our negligence.

12. Liability and Limitations

Cleaner Docklands will exercise reasonable care and skill in providing Services. However, to the fullest extent permitted by law, our total liability to you in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by you for the specific Booking giving rise to the claim.

We will not be liable for indirect, consequential, or economic losses, including loss of income, profit, business, reputation, or any loss that is not reasonably foreseeable.

We do not accept liability for:

Wear and tear, discolouration, or damage arising from pre existing conditions.

Failure of materials, surfaces, or items that cannot withstand normal cleaning methods.

Any cost of replacement, repair, or restoration for items that were already damaged, improperly installed, or not fit for standard cleaning.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

13. Waste Handling and Environmental Compliance

Cleaner Docklands operates in accordance with applicable UK waste and environmental regulations. Our cleaners will dispose of routine household waste and rubbish generated in the course of the cleaning service using the bins and facilities provided at the Premises.

We do not remove or transport waste off site unless expressly agreed as part of a specialist service and subject to compliance with relevant waste carrier and disposal regulations. Hazardous, clinical, or regulated waste will not be handled or removed by our cleaners.

The Customer is responsible for ensuring that any waste requiring special handling is stored, labelled, and disposed of in accordance with local regulations. We reserve the right to refuse to handle any waste that we reasonably believe may pose a health, safety, or legal risk.

14. Health and Safety

We are committed to maintaining high standards of health and safety for our staff and customers. Our cleaners are instructed to follow appropriate safety procedures, including the correct use of cleaning products and equipment.

You agree not to request or require our staff to undertake any task that is unsafe or beyond the agreed scope of Services, such as working at excessive heights without proper equipment, moving heavy furniture alone, or handling hazardous materials.

15. Cleaning Products and Equipment

Cleaner Docklands may provide cleaning products and equipment as part of the service, or may use products and equipment supplied by the Customer where agreed. If you request that we use your own products, you are responsible for ensuring that they are suitable and safe for use on the relevant surfaces.

We are not liable for any damage or adverse effects arising from the use of products specified or supplied by the Customer, or from following instructions given by the Customer that diverge from standard practice.

16. Insurance

Cleaner Docklands maintains insurance cover appropriate to the nature of our Services. Details of our cover can be made available on reasonable request. Our insurance is subject to the terms, conditions, and exclusions of the relevant policy, and our liability remains limited as set out in these Terms and Conditions.

17. Data Protection and Privacy

We collect and process personal information about Customers for the purposes of arranging and delivering Services, managing our relationship with you, and complying with legal obligations. We handle such information in accordance with applicable data protection laws in the United Kingdom.

We will not sell your personal data to third parties. We may share your information with our staff, contractors, and selected service providers where necessary to deliver the Services or manage our business operations.

18. Termination of Ongoing Services

Where we provide regular or ongoing Services, either party may terminate the arrangement by giving reasonable notice, typically one full billing cycle unless otherwise agreed. Any outstanding amounts for Services already provided shall remain payable.

We may terminate or suspend Services with immediate effect if you commit a serious breach of these Terms and Conditions, if our staff are subjected to abuse or unsafe conditions, or if payment obligations are not met.

19. Changes to These Terms and Conditions

Cleaner Docklands may update or amend these Terms and Conditions from time to time. The most recent version will apply to new Bookings and to ongoing Services after we notify you of the changes or make them publicly available.

Continued use of our Services after any change constitutes acceptance of the updated Terms and Conditions.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Cleaner Docklands.

21. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by Cleaner Docklands in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and Cleaner Docklands in relation to the provision of Services and supersede any prior understandings or agreements, whether oral or written, relating to the same subject matter.