Cleaner Docklands Privacy Policy

This Privacy Policy explains how Cleaner Docklands collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Docklands area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Docklands customers and prospective customers located in the Docklands area who use or enquire about our cleaning services, whether domestic or commercial. By engaging with Cleaner Docklands, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Cleaner Docklands is the data controller for the personal data described in this Privacy Policy. As data controller, Cleaner Docklands determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

Cleaner Docklands collects and processes different categories of personal data depending on how you interact with us and which services you request. The types of personal data we may collect include:

Identification and contact details such as full name, postal address, property access details where relevant, and any other information you choose to provide to enable us to deliver our services. Service and booking information such as details of the services requested, property type, preferred dates and times, special instructions, visit history, and feedback on our services. Payment and billing information such as billing address and payment status. Where payments are made via third party providers, we do not receive or store full card details but may receive confirmation that a payment has been made or declined. Communication records such as enquiries, complaints, requests, and any other correspondence you send to us, along with our responses.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, update your details, or provide feedback. We may also collect data when you communicate with us by telephone, in writing, or via online forms. In some cases, we may receive your details from a third party who has referred you to us, for example a landlord, letting agent, or property manager who arranges cleaning on your behalf. Where this happens, we take reasonable steps to inform you that we are processing your personal data and provide you with this Privacy Policy at the earliest practical opportunity.

Lawful Bases for Processing

Cleaner Docklands will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on include:

Contractual necessity. We process your personal data when it is necessary to enter into or perform a contract with you, such as to provide cleaning services, manage bookings, issue invoices, and communicate with you about your service. Legal obligation. We may process your data where required to comply with legal or regulatory obligations, for example for accounting, tax, or record keeping requirements. Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include managing and improving our services, dealing with enquiries, ensuring security and safety at the properties we visit, and pursuing or defending legal claims. Consent. In specific situations, we may rely on your consent, for example if you ask us to keep your details on file for future services or if you opt in to receive certain types of non essential communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

Cleaner Docklands uses the personal data we collect for the following purposes:

To provide and manage cleaning services you have requested, including scheduling appointments, accessing properties where authorised, and carrying out the work. To communicate with you about your bookings, rescheduling, cancellations, or updates to our services. To manage billing, process payments via third party payment providers, and maintain accurate financial records. To respond to your enquiries, feedback, and complaints, and to improve our services based on your comments. To maintain the security and safety of our staff and customers, including keeping records of visits and access instructions where appropriate. To comply with legal and regulatory obligations, resolve disputes, and enforce our contractual rights. To manage our business operations, such as monitoring service quality, training staff, and planning future services.

Data Retention

Cleaner Docklands retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general, we keep:

Customer and service records for as long as you remain a customer and for a reasonable period afterwards to handle any queries, complaints, or potential legal claims. Financial and invoicing records for the period required by law for tax and accounting purposes. Correspondence and enquiry records for as long as needed to resolve the issue and for a reasonable period thereafter to demonstrate how we handled the matter. Where data is no longer needed, we will delete it or anonymise it so that you can no longer be identified.

Sharing Your Personal Data

Cleaner Docklands does not sell your personal data. We may share your data with third parties where necessary and lawful, for example:

Service providers acting as data processors who support our operations, such as payment processors, booking and scheduling providers, and administrative support services. These processors are only permitted to use your data on our instructions and are required to keep it secure and confidential. Professional advisers, including accountants, auditors, and legal advisers, where necessary for our business and legal obligations. Public authorities, regulators, law enforcement agencies, or courts where we are legally required to do so or where such disclosure is necessary to establish, exercise, or defend legal claims. If we undertake any future business reorganisation, merger, or transfer of services, we may transfer relevant personal data to the parties involved, but only to the extent necessary and subject to appropriate safeguards.

International Transfers

Where our service providers are located outside the United Kingdom or European Economic Area, or use systems hosted in other countries, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as contractual clauses approved for data protection purposes or other lawful transfer mechanisms, so that your data remains protected to standards substantially equivalent to those in the United Kingdom.

Data Security

Cleaner Docklands takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to those staff and service providers who need the information for legitimate business purposes, using secure methods to store and transmit data, and providing guidance to staff on data protection responsibilities. While we take reasonable steps to protect your data, no system can be completely secure and we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these may include:

The right of access, which allows you to request confirmation that we process your personal data and to receive a copy of that data. The right to rectification, which allows you to ask us to correct inaccurate or incomplete personal data. The right to erasure, in some circumstances, which allows you to request that we delete your personal data where there is no longer a legal basis for us to keep it. The right to restrict processing, in certain cases, which allows you to limit how we use your data. The right to data portability, which allows you to receive certain personal data in a structured, commonly used, and machine readable format and to have that data transmitted to another controller where technically feasible. The right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will then stop processing your data unless we have compelling legitimate grounds to continue or the processing is for legal claims. Where we rely on consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions or concerns about how Cleaner Docklands processes your personal data, you can contact us using the details provided in our customer communications or booking documentation. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within the time limits set by law. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so we can try to resolve any concerns.

Changes to this Privacy Policy

Cleaner Docklands may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices. When we make significant changes, we will take reasonable steps to inform you, for example by updating the date of the policy and making the revised version available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.