Accessibility Statement for Cleaner Docklands

Cleaner Docklands is committed to providing a digital experience that is accessible, usable, and inclusive for all people who want to learn about or use our cleaning services in the Cleaner Docklands area. This Accessibility Statement explains the standards we work to, the features we provide, and how you can contact us with any accessibility requests or feedback.

Our Accessibility Commitment

We are working to ensure that our website and online services are accessible in line with the Web Content Accessibility Guidelines WCAG 2.1 at level AA. These guidelines describe how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our goal is that people who live in, work in, or visit the Cleaner Docklands area can access information about Cleaner Docklands services in a way that meets their needs, whether they use a desktop computer, laptop, tablet, or mobile device, and whether or not they use assistive technologies.

Screen Reader Support

The Cleaner Docklands website is designed to work with common screen readers and other assistive technologies. We aim to provide a clear heading structure, meaningful page titles, and descriptive text so that screen reader users can understand and navigate each page efficiently.

Where possible, images are accompanied by alternative text that describes their purpose or content. Decorative images are marked so that they are skipped by screen readers. Form fields and buttons are labelled so that their function is clear when using screen reading software.

Keyboard Navigation

The Cleaner Docklands website is intended to be fully usable with a keyboard alone, without the need for a mouse or touch input. People should be able to move through the content in a logical order using common keyboard commands, such as the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to ensure that interactive elements such as menus, forms, and controls show a visible focus state so that keyboard users can easily see where they are on the page. We also work to avoid keyboard traps, where it becomes difficult or impossible to move away from a particular element using only the keyboard.

Text, Layout, and Colour

The content on the Cleaner Docklands website is written in clear, straightforward language wherever possible. We structure pages with headings, paragraphs, and lists so that information is easier to scan and understand.

We aim to maintain sufficient colour contrast between text and background so that content is readable for people with low vision or colour vision differences. The layout is responsive, so content can be viewed at different screen sizes and zoom levels, helping users who need larger text or prefer particular device settings.

Ongoing Improvements and Limitations

We recognise that accessibility is an ongoing process and not a one time task. While we strive to meet WCAG 2.1 AA standards across the Cleaner Docklands website, some content or older files may not yet fully meet these requirements. We are working to review and improve these areas over time.

If you encounter any accessibility barriers when using the Cleaner Docklands website, we encourage you to tell us so that we can address them in future updates.

Contact for Accessibility Requests

If you need information on the Cleaner Docklands website in a different format, or if you have specific accessibility needs related to our services in the Cleaner Docklands area, you can contact us to request support. For example, you can ask for information in large print, plain text, audio description, or in a different digital format that works better with your assistive technology.

When you contact us with an accessibility request, please include details of the page or service you were using, the type of problem you experienced, and the format or assistance you prefer. This helps us respond more effectively and improve accessibility for other users as well.

Feedback and Reporting Accessibility Issues

We welcome feedback about the accessibility of the Cleaner Docklands website and services. If you have suggestions for improvements, notice content that is difficult to use, or find features that do not work with your assistive technology, please let us know.

Your feedback supports our ongoing work to improve the accessibility and inclusivity of Cleaner Docklands online services for everyone in the Cleaner Docklands area.